TMI Annual Training Programs
Year round programs allow clients to select different workshops and modules appropriate for specific industry and seasonal needs. This customized training program consists of quarterly seminars designed uniquely for that organization. Content is both educational and motivation while being able to be put into the workplace immediately.
Secret Shopping Program
TMI’s Secret Shopper Program is a valuable and cost effective method to evaluate the quality and consistency of your business’ customer service. TMI’s Customer Service Training when combined with the Secret Shopper Program maximizes our services with a customized seminar, fun training and effective tools to deliver quality service that meets and exceeds expectations!
Customer Service Certification Program
TMI’s Customer Service Program can be customized to include at least 5 training workshops, competency based forms, and a final exam based on customer service skill levels, service delivery and follow up.
Retreat and Meeting Facilitation
The Meeting Institute is a strong believer in the power and productivity generated by group or company retreats. Retreats are fun opportunities to set objectives to strategize for the company’s future while building a sense of teamwork and camaraderie. TMI’s team will ensure that your retreat is a worthwhile, challenging and fulfilling experience.
“At the core of every great customer service organization is a package of systems and a training program to inculcate those programs into the soul of that company.”
- Ken Blanchard and Sheldon Bowers
