The Meeting Institute

Recreation and Parks Industry

“The Meeting Institute has been instrumental in upgrading our customer service program.  Their secret shopping and customer service training program have successfully elevated our service level.  We highly recommend the TMI programs! Shon Sylvia; Director of Recreation and Community Services Metro Parks Tacoma; Tacoma, Washington

“Eileen Soisson’s sessions always have concepts that can be implemented within the workplace. For any professional who wishes to leave with at least one new idea to change the way towards success, then you must attend one of Eileen’s sessions or workshops.” David Taveroff; City Côte Saint Luc, Quebec, Canada

“Best session on Customer Service that I have attended. Very useful information for customer and staff needs. Timothy Hill; Director of Recreation, Highlands, New Jersey

“Eileen was a spectacular presenter and had a lot of great ideas and thoughts.” Beckie Meek; Director of City of Orting Parks and Recreation

Hospitality Industry

“The leadership information presented was exceptional.  I learned a lot about how to be a much more personable and effective manager.” Adrienne Jordan; Reservations Manager, Springmaid Beach Resort                                         Myrtle Beach, South Carolina

“The presentation was a great learning tool for me to better prepare myself as a new manager.” Deborah Darker, Recreation Manager, Resort Quest, Florida

“Reinforces basic principles of customer service with humor and team participation.”                             Chris Reiss, Chief Engineer  Lodge Alley Inn; Charleston, South Carolina

City and Government Agencies

“If you are willing to learn and develop, you will in one of Eileen’s sessions. The Skills for the Successful Supervisor session was great!”                                                                                                           Jessica Smiley; Saw Creek Estates Community Association

“Learning was presented in a non-threatening, interactive, fun way.  The exercises reinforced the material. What a fun way to learn.”                                                                             –                     Hilda Bussell; Executive Director of Williamston Housing Authority

“This was one of the best and informative workshops I’ve ever attended.  Their attitudes reflect information taught.  Blessings. (ohh ahh, fabulous).”                                                                               Beverly Ferrell;  Lead Housing Specialist, Durham Housing Authority

Other Clients

“I would recommend this session for BOSS leaders in the military.  Eileen Soisson was very energetic and she really knew what she was talking about.  She explained it a way that we easily understood the points of information.” Chris White, A CO CRC Replacement NCO, US Army (Georgia)

“The speaker was great and attention keeping.  She kept it simple and inspiring with a well delivered and positive presentation.  It would be beneficial to have her back annually.” Joyce Bernard, Morale, Welfare and Recreation, US Army (Georgia)